We often get asked if we're located in Canada because there are 'Canadian' (.ca) online retailers out there that are based overseas and ship from overseas, which can mean their customers are required to pay customs duty.
We are proudly Canadian. We are located in Guelph, Ontario where all of our inventory is warehoused and from where we ship all of our orders.
We are proud to say that we carry all of our own inventory. In other words, if our website says that a product is in stock, it's because it is sitting in our warehouse. It's that simple.
We are pleased to offer free standard shipping on all orders over $50 (before tax) within Canada. If you need your items ASAP(!), we also offer expedited shipping for a reasonable fee. For more information, please review our shipping policy.
All of our prices are in Canadian dollars (CAD).
At the moment we ship across Canada as standard, but please reach out to us if you need an item shipped internationally as we have the ability to ship to most countries.
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Yes, we can source many additional products that may not appear on our website. Please contact us so we can determine how best to serve you.
We want you to be 100% satisfied with your purchase and we make returns easy. Please e-mail us at email@example.com or see our return policy for more information.
Yes! Currently, while we are primarily offering online sales, for customers living in and around the Guelph, Kitchener, Waterloo, Cambridge, and the western Greater Toronto Area, we offer local delivery and offer in-home consultations and fitting sessions. We love connecting with our customers face-to-face. Contact us for details.
Please contact us at firstname.lastname@example.org prior to shipment and we will be happy to reverse your order. Once your order has shipped, we cannot 'cancel' it, but we can work with you on returning your items. Note that all of your purchases are processed and shipped within 24 hours - usually much faster!
Reach out to us! We are always happy to hear from you and discuss how best to resolve whatever problem you are trying to solve. We are passionate about cycling and want you to love it as much as we do.