Live chat
The quickest way to ask a simple product, order or website question.
Customer Support
How can we help?
Whether you need help choosing a product, confirming compatibility, understanding an order or finding the right next step, send us a message. We will make sure your question reaches the right person.
We usually respond within the same business day. More complex bike, compatibility or warranty questions may take a little longer.
Email us
Best for detailed questions, photographs, specifications or anything that may require research.
hello@nomadfrontiers.caCall us
Useful when a conversation is easier than a long message. If we cannot answer, leave a message and we will get back to you.
(888) 303-3344Send us a message
Include any order number, product name, bike details or other information that will help us understand the question.
Looking for a specific kind of help?
Choosing or building a bike
Tell us about your riding, fit and goals through the bike consultation process.
Start a bike consultationReturns and warranty
Use the return portal for a return request, shipping damage or a possible warranty claim.
Open the return portalShipping and common questions
Our policy and FAQ pages may already have the answer you need.
Still Deciding?
Not sure where to start?
Send us a message anyway. You do not need to know which department or process applies—we will point you in the right direction.
