Customer Support
Shipping Policy
Clear information about Canadian shipping, bike delivery, showroom pickup and international orders.
Questions about a specific order or destination? We are happy to help before you check out.
Free Shipping Across Canada
We offer free standard shipping on Canadian orders over $100 before tax.
Once your order total exceeds $100 before tax, free shipping applies across Canada. There are no product exclusions once that threshold is met.
Bikes also ship free. Shipping method, preparation and final assembly requirements can vary by bike and destination, and we will explain those details before the order is completed when needed.
For shorter answers on shipping and delivery, see our FAQs.
Processing & Tracking
Most in-stock orders leave our Guelph warehouse quickly, with tracking once they ship.
Most in-stock orders are processed within 24 hours from our warehouse in Guelph, Ontario.
Orders placed over the weekend are generally processed beginning Monday morning.
Custom builds, special orders and products that need additional preparation can take longer. We will confirm timing when those steps apply.
Tracking information is provided once your order has shipped.
Showroom Pickup
Showroom pickup is available by appointment. Contact us before visiting so we can confirm that your order is ready and arrange a suitable time.
Carriers
We use major Canadian couriers based on the destination, package size and service requirements. Tracking information is provided once the order ships.
Questions about an order in transit? Contact Nomad and we will help determine the appropriate next step.
International Shipping
International shipping is available by quote, not as a standard checkout rate.
International customers should contact Nomad for a shipping quote before ordering.
Availability depends on the product, brand restrictions, destination and shipping requirements. We will confirm what is possible and what the shipping cost will be.
Sales Tax
Tax is calculated from the shipping destination.
Sales tax is calculated according to the shipping destination and applied during checkout.
Need Help With Shipping?
Questions before you order?
Whether you need a delivery estimate, a pickup appointment or an international quote, contact us and we will help you choose the right option.