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Apparel

Good clothing should disappear once the ride settles in. Start with the main riding categories, then narrow by fit, season and purpose.

Men's apparel Women's apparel Helmets Shoes Eyewear Caps Warmers
Size guidance Bike consultation New arrivals
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Components

Equipment should work together, not compete for attention. Start with the main systems, then narrow by brand, fit and compatibility.

Drivetrain Wheels & tires Contact points Brakes Power meters
Compatibility help Bike consultation Component guides
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Accessories

The best accessories solve small problems before they interrupt the ride. Start with what you need to carry, repair, measure or protect.

Bags & luggage Tools & maintenance Computers Lights & safety Cars & Travel Locks
Rider essentials Gift cards Ask for help
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Brands

We carry brands deliberately. Some are known for performance, others for comfort, reliability, travel or thoughtful design.

Featured brands
ENVE SRAM Shimano POC Castelli Wilier EVOC CeramicSpeed
Brand directory Why Nomad? Ask about a brand
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Customer Support

Start a Return Request

Tell us what happened and provide the information below. Our team will review your request and normally respond within one business day.

Submitting this form does not approve a return. Do not ship anything until Nomad provides written authorization and return instructions.

Before you begin

This is a short summary of the current Return Policy. It is not the full policy.

  • Return requests must be submitted within 45 days of the original purchase date. If authorized, items must usually be shipped within 15 days of approval.
  • Items must be returnable in a condition that can be resold as new — generally unused, uninstalled, unmodified, and clean, with original packaging, tags, seals, manuals, and accessories where applicable.
  • Some products and charges are not eligible for a standard return (including nutrition, gift cards, water bottles, personal care, clearance or final sale, special orders, installed or used items, opened electronics, and shipping charges). See the full policy.
  • Nomad does not offer direct exchanges. Eligible size or colour changes use store credit, then repurchase.
  • Customers are responsible for return shipping unless Nomad states otherwise in writing for a specific case.
  • Authorization to ship is not final acceptance. After arrival, Nomad inspects the item before any refund, store credit, replacement, or warranty outcome.
  • Possible shipping damage, incorrect items, and warranty concerns are separate reviews — not automatic exceptions to ordinary return eligibility. Report possible shipping damage as soon as it is discovered and keep all packaging.

Read the full Return Policy

What happens next

There are two reviews: first your request, then the physical item after it arrives.

  1. Submit your request

    Send the details through this portal.

  2. Request review

    Nomad reviews the information, normally within one business day.

  3. Written instructions

    If the request can proceed, Nomad emails written return instructions. Do not ship before then.

  4. Inspection

    After the item arrives, Nomad inspects it against the Return Policy.

  5. Outcome

    The approved refund, store credit, replacement, or warranty next step is processed only after inspection and policy checks.

Request details

Complete each section below. Fields may change based on the type of request you select. Acknowledgments appear at the end of the form, immediately before you submit.

Return Portal (#8)

Report possible shipping damage as soon as it is discovered. Keep the item, shipping box, shipping label, internal packaging and all included materials. Do not install, use, alter, repair or discard the product while the issue is under review.

Selecting this category does not confirm that shipping damage occurred or that the item qualifies for a refund, replacement or other remedy. Nomad will review the circumstances and supporting information before determining the next step.

Brief indoor try-on is different from wearing or using the item. Returned apparel must be clean, unworn, unwashed, odour-free, with tags attached, and returned neatly in its original packaging when that packaging was provided.

Help us review your request faster

Clear photos of the item, tags and original packaging can help us review your request more quickly, reduce follow-up questions and document the item’s condition before shipment.

Recommended (up to three):

  1. Full view of the item
  2. Tags and original packaging
  3. Relevant product label, condition detail or area of concern

Because only three uploads are allowed, frame each photo to capture as much useful information as possible. Nomad may request additional photographs afterward.

Photos assist with the initial review but do not confirm return eligibility or final condition. All returned products are inspected after they arrive.

Recommended photos (up to three):

  1. Product and visible issue
  2. Outer shipping box and shipping label
  3. Internal packaging and relevant damage detail

Frame each photo to capture as much useful information as possible. Nomad may request additional photographs afterward.

Please upload clear photos so we can assess this request. Photographic evidence is normally needed before assessment can be completed.

You can still submit this request. Review may take longer, and we will normally need photographs or other evidence before we can complete the assessment.

Need a different kind of help?

For general product questions, use Contact. For eligibility rules, read the Return Policy.

Contact Us Return Policy
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