Return requests must be submitted within 45 days of the original purchase date.

To qualify for a return, products must be returned in a condition that allows them to be resold as new.

In practical terms, that generally means the item is unused, uninstalled, unmodified and clean, with all original packaging, manuals and accessories included, tags attached where applicable, factory seals intact where applicable, and retail packaging undamaged.

We may refuse a return if the product, retail packaging, manuals, tags, accessories, factory seals or included components are missing, opened, damaged, altered or otherwise prevent the item from being resold as new.

If you have sizing, fit or compatibility questions, contact us before ordering. Compatibility concerns do not automatically qualify a product for return.

The following are not eligible for return:

• Nutrition products
• Gift cards
• Water bottles
• Personal care items, such as body creams and lotions
• Items marked as clearance or final sale
• Special-order products, which are considered final sale unless otherwise agreed before the order is placed
• Products that have been installed, modified or used in a way that prevents resale as new
• Opened electronics (see below)
• Applicable standard or expedited shipping charges

Electronics must remain unopened and in their original factory-sealed packaging to be eligible for return. Once a manufacturer’s seal, protective seal, packaging seal, screen film or similar tamper-evident packaging has been opened, removed or broken, the item is no longer eligible for return.

This protects both you and us: opened electronics cannot reliably be verified or resold as new. Examples include cycling computers, smart trainers, power meters, electronic drivetrain components and connected accessories.

Incorrect shipments, shipping damage and warranty issues follow their own processes below.

Complete bicycles require assembly, setup, customization and significant labour before delivery. Once assembly, customization or shipping preparation has begun, a cash refund may no longer be available.

Where appropriate, we may work with you toward an alternative solution—such as store credit or another bicycle—at our discretion. Outcomes depend on the circumstances and are not guaranteed.

If you have sizing or fit questions, contact us before ordering a complete bike.

Bike deposits reserve inventory and workshop time. Once work has begun or supplier commitments have been made, deposits may become non-refundable.

Where appropriate, we may offer store credit at our discretion. Deposit outcomes are not guaranteed.

You are responsible for the cost of return shipping.

All products must be sent back in a condition that allows them to be resold as new. Avoid attaching postage stickers, adhesive tape or addresses directly onto the product’s packaging, as this will make the items ineligible for return. Pack carefully to avoid damage in transit. The original shipping container can typically be reused after removing the outbound shipping label.

We recommend shipping with tracking and, for more expensive items, insurance. We are not responsible for packages that are lost, stolen or damaged in transit.

We do not offer direct exchanges. If you want a different size or colour, return the eligible item through the normal process and choose store credit. You can then use that credit to purchase the replacement.

Refunds and store credits are issued only after the returned product has been received and inspected to confirm it meets our return eligibility requirements.

You may choose:

• Store credit for the purchase amount in the form of a Nomad Gift Card, which is useful if you simply want to select a different size or colour
• A refund to your original form of payment

Once we receive and inspect the return, please allow 2–5 business days for processing. Your financial institution may require additional time before the refund appears on your account.

If your original purchase qualified for promotional offers or free shipping, returning products may disqualify you from those benefits, and the related amounts may be withheld from your reimbursement.

If we sent the wrong item, contact us promptly with your order details. We will review the issue and arrange the appropriate next step.

If your order arrives damaged, contact us promptly. Retain all packaging and do not install or use the product. Photographs may be requested to assist with shipping claims.

Most products are covered by a manufacturer’s warranty. Warranty claims address manufacturing defects and are a separate process from ordinary returns.

If you believe you have a warranty issue, submit a warranty request through the return portal and we will direct you to the appropriate manufacturer channel. Any shipping costs associated with returning an item to the manufacturer are your responsibility.

If you change your mind before an order ships, contact us as soon as possible to ask about cancellation.

Cancelled orders may be subject to a fee of up to 3%. The fee exists to recover non-refundable payment processing costs already incurred. Application of the fee is entirely at our discretion.

Once an order has been processed or shipped, you will need to follow the return process above, subject to eligibility.