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Return Policy

Last updated: January 7, 2024

We strive to ensure customer satisfaction and want you to purchase with confidence so you can spend more time focused on riding.

Most products are eligible for return within 30 days from your order date, subject to the product being unused and in saleable condition.

Eligibility for Return

Return items must be unused and accompanied by all original packaging, with both product and packaging in an undamaged state and all product tags intact. We must receive your return request within 30 days of your order date.

Prior to return shipping your item to us, please submit a request via our online return portal and await approval via email. Please include any relevant information as to the condition of the return item(s). Approval decisions are at the sole discretion of Nomad Frontiers Inc. and are typically made within 24 hours of receipt. Once approved, the products should be shipped back within 15 days from the date of approval.

Non-Returnable Items

While most items can be returned, there are exceptions:

  • Nutrition products
  • Gift cards
  • Water bottles
  • Personal care items, such as body creams and lotions
  • Items marked down by more than 25%
  • Any applicable standard or expedited shipping charges

Form of Reimbursement

Approved returns have two options for reimbursement:

  1. Store credit for the full amount of your purchase in the form of a Nomad Gift Card. The credit is valid for any purchase in store for 12 months from receipt.
  2. Refund to your original form of payment. A 5% restocking fee intended to cover processing costs will be withheld from all refunds.

Please allow up to 5 business days for processing.

Promotions and Special Offers

If your original purchase qualified for any promotional offers, be aware that returning products might disqualify you from these benefits and the benefits withheld upon return.

Cancelled Orders

If you change your mind about a purchase prior to shipping you can contact us to have your order cancelled and refunded. All cancelled orders incur a 3% transaction fee to cover payment processing fees. Once the order has been processed, you will need to initiate the return process.


We do not offer direct exchanges. If you wish to replace your item with a different size or colour, please return your item normally, and select the store credit option. The store credit can be used to purchase the replacement item.

Shipping Your Returns

All products must be sent back in their original, unused state within 15 days of return approval. Avoid attaching postage stickers, adhesive tapes, or inscribing addresses directly onto the product's packaging, as this will render your items ineligible for return. Please pack your items carefully to avoid damage during transit. Typically, the original shipping container can be re-used after removing the shipping label.

The cost of return shipping is the responsibility of the customer. It is recommended that you ship your package with tracking and, for more expensive items, insurance. Nomad Frontiers Inc. is not responsible for lost, stolen, or damaged packages.

Defective Products and Warranty

Most products are covered by a manufacturer's warranty. If you encounter any issues with your product during the warranty period, please submit a warranty request via the return portal and we will direct you to the appropriate channel for that manufacturer.

Any shipping costs associated with returning an item to the manufacturer are the responsibility of the customer.

If you have any questions prior to purchase, please contact us.

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