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NOMAD FRONTIERS

Return Policy

Last Updated: January 2, 2023

We're In The Business Of Ensuring Your Satisfaction

At Nomad Frontiers, we strive to ensure you are 100% satisfied with your purchase. If you are not satisfied, you can return your product(s) within 30 days for store credit provided the product is in saleable condition. Returned products must be unused and accompanied by their original packaging (e.g., boxes, tags, manuals) to be considered saleable, which is determined at our discretion.

Store credit can be applied to anything store-wide and is valid for 12 months from the date of issuance.

Bikes

Bike sales involve a few extra steps and costs, and have their own return policy. Please read our page, "How to Buy a Bike With Us: 10 Easy Steps", and refer to step 8 for more information.

Clearance Items

Items that have been marked down by 25% or more are considered clearance items and are final sale.

Faulty Products

Unfortunately, manufacturer defects can occur on occasion. Suspected defects must be escalated to the manufacturer for investigation. If you believe your product is defective, you are welcome to contact us at returns@nomadfrontiers.ca and we would be happy to reach out to the manufacturer on your behalf.

Please be advised that products that have endured excessive or long-term use are not considered to be faulty.

Products being investigated for defects are not eligible for return pending the manufacturer's findings.

Return Process

Our return process is simple to ensure you can order with confidence. Here's what to do in the event of a return:

  1. E-mail us at returns@nomadfrontiers.ca with your order number and reason for returning your product(s)
  2. Return your product(s) within 30 days of the date of purchase to receive store credit (you cover the cost of return shipping)
  3. We will process your store credit once we have received the returned product(s) and have determined them to be in saleable condition

That's it!

Please contact us at returns@nomadfrontiers.ca for more information.

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